What does Pro add to Basic?+
More capacity and tools for a busy clinic: 600 dictated visits a month, unlimited typed drafts, a summary of each returning patient, a daily report of patients seen and fees collected, a receptionist login and priority WhatsApp support.
What is the returning patient summary?+
One click on the patient page shows allergies, the last visit, active medicines, recent lab changes and last vitals. It shows your own records as they were saved, with links to the originals. It is not written by AI.
Does the daily report handle billing?+
It keeps a simple daily record. Your front desk enters the fee on each token, and you see the day’s total and who collected what. It does not create invoices or receipts.
How much is setup?+
Nothing during the free month: we create your account, add your letterhead and show you around. If you stay, full setup is PKR 10,000 one time, free on yearly plans. We load your medicine list, train you and your staff, and import up to 500 patients from Excel or CSV. Larger lists are quoted separately, and paper files are not included.
What happens to my old patient records?+
If you stay after the free month, setup includes importing your patient details from Excel or CSV. Old lab reports can be uploaded as patients come back, and new records build up with each visit.
What counts as a dictated visit?+
One recording turned into a draft. Re-drafting the same visit after fixing the transcript does not count again. Typed visits have their own allowance: 200 a month on Basic, unlimited on Pro.
What if I dictate more than my plan includes?+
Basic includes 100 dictated visits a month and Pro 600. The app shows how many you have used and warns you when you are close. At the limit, dictation pauses until the 1st of next month; you can still type the visit and get the draft while you have typed drafts left, and writing records by hand always works.
Can my receptionist have a login?+
Yes, on Pro and the clinic install. Receptionists register patients and run the token queue, but cannot see notes, exams, medicines, lab reports or dictations. The token queue itself works on every plan.
Why would I choose the clinic install?+
If you want patient data to stay inside your clinic, or your internet is unreliable. Dictation runs on your own computer, so it needs a reasonably fast PC; we check yours before you buy.
Can I switch plans?+
Yes, at any time. Moving from monthly to yearly gives you the two free months from that point.
Can I leave and keep my records?+
Yes. Download a full backup any time, and on cancelling we hand over every record and attachment as files.